Refund policy
Last Updated: 8/19/2026
At Lucent Loft, we sincerely wish for you to love your purchase. If by any means you're not satisfied with your purchase, we offer an easy-to-follow and hassle-free return process.
Want to Cancel Your Order?
You can cancel your order within 24 hours of placing it by contacting us at info@lucentloft.com. If you'd be so kind, please include the order number in the message you send to us.
After this time frame, we unfortunately can't guarantee cancellation as your order might already be in the processing phase. Once your order has shipped, it is no longer possible to cancel.
In case your order has dispatched, you can return the item after delivery in accordance with this Return and Refund Policy.
We Give 30-day returns
You have 30 days from the day you receive your purchase to return items.
This is how items should be in order to be eligible for return:
- Unused
- Their original condition
- Returned with their original packaging, tags, or accessories
Rest assured that our support team will help you throughout this process.
Restocking Fee: $0 - We don't charge any restocking fees
Any Return costs, you Might Ask?
Defective or wrong products
There will be absolutely no cost to the customer if the item:
- Is incorrect
- Is damaged by the carrier
- Is defective in any way
Customer Repentance (this is to say, change of mind)
Unfortunately, the customer will be responsible for the actual shipping cost if:
- The product was incorrectly ordered
- The item doesn't fit
- The items are no longer wanted
Please keep in mind that shipping costs are non-refundable
How you should return the item
Step 1: Contact Us
Please email info@lucentloft.com with the order number as well as your reasoning for wanting to return.
step 2: Pack that baby up
Pack the item safely in its original packaging, including all documents, accessories, and tags.
step 3: Send em Back
Ship your item using the instructions provided in your return authorization email. You can use the carrier or shipping method that is recommended in said email.
Here's the Refund process for ya
- Inspection: When we receive your return, we will inspect it to ensure it meets our criteria for returns.
- Refund Timing: After we approve it, your refund will begin. Please allow up to 7 business days for the refund to be initiated to your original payment method, which is dependent on your bank or payment provider.
Exchanges!
Good news, we accept exchanges! If, in any case, you'd like to exchange your item for a different size, color, or product entirely, please contact us at info@lucentloft.com, and we'll help you with a quick exchange
Yikes...Order Not Delivered
In the unfortunate case that your order has not arrived within the expected delivery window, please contact us immediately at info@lucentloft.com with your order number. We will then promptly investigate the issue with the carrier. In the even more unfortunate case that the package is confirmed lost, rest assured that we'll issue you a full refund to your original payment method or, if you'd like, send a replacement at zero cost to you.
Items that cannot be returned
For hygiene and safety reasons, some items are not eligible for returns. These items will be clearly marked as non-returnable in their respective product page.
Changes to this policy
As per usual, we'd like to inform you that we reserve the right to update this Return and Refund policy at any time. Any changes will be shown on this page with a revised Last Updated Date. We highly recommend you read this policy once in a while. With you continuing to use our website, this is an acceptance of the updated policies.
Got Any questions?
Visit our FAQ page or contact our customer service team for assistance.
Contact information
Store Address: 585 South Martin Luther King Jr Avenue, Waukegan Illinois 60085, United States
Store Email: info@lucentloft.com
Store Phone: +1 224-372-5408
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (CST)
We do our best to reply to your e-mail within 1-2 business days.