Elevate the everyday
At Lucent Loft, we believe beautiful lighting does more than brighten a room. It creates atmosphere, sets the mood, and turns everyday spaces into places anyone would love coming home to.
Travertine Wood Pendant Lamp - Modern Organic Hanging Light for Living Room
Regular price$99.00
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Frequently Asked Questions
Have questions about our products, or services? Find answers to the most common inquiries here.
Lucent Loft processes orders within 1–2 business days, Monday through Friday. After your order ships, delivery typically takes another 6–8 business days, for an estimated total delivery time of 7–10 business days.
Yes. Lucent Loft offers free shipping on all orders shipped within the United States, with no minimum purchase requirement. Orders may be delivered through USPS, UPS, or FedEx depending on the shipment.
Once your order has shipped, you can use the tracking information provided for your shipment to follow its progress. If your order is delayed, lost, or experiencing a delivery issue, you can contact Lucent Loft at info@lucentloft.com for assistance.
Lucent Loft offers a 30-day return period beginning on the date your order arrives. Returned products must be unused and in their original condition with the original packaging, tags, and accessories. There are no restocking fees.
If your Light arrives damaged, defective, or incorrect, Lucent Loft will cover the return shipping and work with you on a replacement or full refund. Simply contact customer service with your order information so the issue can be resolved.
Yes. Returns due to a change of mind, incorrect ordering, or no longer wanting the item are accepted within the 30-day return period, provided the product meets the return requirements. For these types of returns, the customer is responsible for the actual return shipping cost, while original shipping costs are non-refundable.
You can contact Lucent Loft by email at info@lucentloft.com or by phone at +1 224-372-5408. Customer service is available Monday through Friday from 9:00 AM to 5:00 PM CST, and Lucent Loft aims to respond to emails within 1–2 business days.
